If the customer selected the paper option when purchasing their license, you can complete harvest reporting and validation in the agent licensing system on their behalf.

Search for the customer’s record using one of these methods:

• Barcode Scanner: If your location uses a barcode scanner, you can scan the customer’s driver’s license or previous permit.
• Customer Search Fields: Enter the customer’s date of birth, last name, and one of the following:
  • Customer Number (typically found on a previous permit)
  • Driver’s License
  • Social Security Number

Note: When manually searching for a customer, ensure there are no extra spaces before or after the name you enter. If an extra space is at the end of the name, the system may not return any results.

After locating the customer's record, click Harvest Registrations.

Report a Harvest Registration

In the Available tab, you'll see a list of reports you can complete on behalf of the customer. Select the Report Harvest Registration button for the report the customer wants to submit.

Survey Page

1. Complete the survey using the information supplied by the customer.
2. When you're finished, click Next.

When you are finished, select Save.

The system will submit the report and provide a confirmation number. Provide this number to the customer. The system will email the confirmation number if the customer has an email address associated with their account. Select OK to close the confirmation window.

View Submitted Surveys

1. Select the Submitted tab to view submitted surveys. 
2. You can view the confirmation number for each submitted survey. 
3. You can also select View to see the detailed response for the survey. 
4. You can use the Submitted Year menu to view reports from other years.

Resources

Video Tutorial